Legal Documents

Public Offer and Platform Terms

Main offer and platform-wide rules: parties, scope, restaurants, guests, procurement, payments, data, disputes.

Privacy Policy and Cookies

How Qastio processes personal data: roles, legal basis, purposes, allergens, recipients, retention, your rights and cookies.

List of Processors and Recipients

Every provider that currently processes personal data for Qastio: service, data categories, country and transfer basis.

Payment Module Terms

Public terms of the voluntary payment module: PSP role, 1% platform service fee, refunds, responsibility.

Complaints, Returns, Refunds and ADR

Guest complaints, returns, refunds, chargebacks, restaurant claims and out-of-court dispute resolution.

Legal Notice and Operator Details

Mandatory provider information and the platform’s role: seller, payments, public listings, complaints and governing law.

Marketplace, Listings, Ranking and Reviews Rules

Listing statuses, owner claim, ranking parameters, review authenticity and moderation; paid vs organic.

Accessibility Statement

Accessibility goals, measures, limitations and the feedback channel for Qastio digital surfaces.

Restaurant Connection Agreement

Activation terms for restaurants on Qastio: free digital layer, obligations, menu, orders, POS, data.

DPA and Data Access Appendix

Data processing roles and POS/API data access scope for restaurants.

Restaurant Payment Module Addendum

1% fee, split settlement / PSP model, chargebacks, opt-out — for restaurants enabling online payments.

Supplier Framework Terms

Supplier onboarding, quality, certificates, safety and no-bypass clause.

Procurement Order Standard Terms

Standard terms attached to each procurement order: price, quantity, delivery, claims.